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differences=Content-Type; boundary="462ea3b5-0b49-4057-9041-64bb601e13bc" --462ea3b5-0b49-4057-9041-64bb601e13bc Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: quoted-printable [http://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?versio= n=3Db8d100a9-0a8b-8e6a-88e1-ef488fee0470] Your message to ricky.lam@inet.polyu.edu.hk couldn't be delivered. ricky.lam wasn't found at inet.polyu.edu.hk. Hammond37 Office 365 ricky.lam Action Required Recipient Unknown To address How to Fix It The address may be misspelled or may not exist. Try one or more of the foll= owing: * Send the message again following these steps: In Outlook, open this n= on-delivery report (NDR) and choose Send Again from the Report ribbon. In O= utlook on the web, select this NDR, then select the link "To send this mess= age again, click here." Then delete and retype the entire recipient address= . If prompted with an Auto-Complete List suggestion don't select it. After = typing the complete address, click Send. * Contact the recipient (by phone, for example) to check that the addre= ss exists and is correct. * The recipient may have set up email forwarding to an incorrect addres= s. Ask them to check that any forwarding they've set up is working correctl= y. * Clear the recipient Auto-Complete List in Outlook or Outlook on the w= eb by following the steps in this article: Fix email delivery issues for er= ror code 5.1.10 in Office 365, and then send the message again. Retype the entire recipient address b= efore selecting Send. If the problem continues, forward this message to your email admin. If you'= re an email admin, refer to the More Info for Email Admins section below. Was this helpful? Send feedback to Microsoft. ________________________________ More Info for Email Admins Status code: 550 5.1.10 This error occurs because the sender sent a message to an email address hos= ted by Office 365 but the address is incorrect or doesn't exist at the dest= ination domain. The error is reported by the recipient domain's email serve= r, but most often it must be fixed by the person who sent the message. If t= he steps in the How to Fix It section above don't fix the problem, and you'= re the email admin for the recipient, try one or more of the following: The email address exists and is correct - Confirm that the recipient addres= s exists, is correct, and is accepting messages. Synchronize your directories - If you have a hybrid environment and are usi= ng directory synchronization make sure the recipient's email address is syn= ced correctly in both Office 365 and in your on-premises directory. Errant forwarding rule - Check for forwarding rules that aren't behaving as= expected. Forwarding can be set up by an admin via mail flow rules or mail= box forwarding address settings, or by the recipient via the Inbox Rules fe= ature. Recipient has a valid license - Make sure the recipient has an Office 365 l= icense assigned to them. The recipient's email admin can use the Office 365= admin center to assign a license (Users > Active Users > select the recipi= ent > Assigned License > Edit). Mail flow settings and MX records are not correct - Misconfigured mail flow= or MX record settings can cause this error. Check your Office 365 mail flo= w settings to make sure your domain and any mail flow connectors are set up= correctly. Also, work with your domain registrar to make sure the MX recor= ds for your domain are configured correctly. For more information and additional tips to fix this issue, see Fix email d= elivery issues for error code 5.1.10 in Office 365. Original Message Details Created Date: 11/4/2016 8:18:46 PM Sender Address: Hammond37@garderiemariko.com Recipient Address: ricky.lam@inet.polyu.edu.hk Subject: Your shipment Error Details Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not fo= und by SMTP address lookup DSN generated by: HKXPR02MB1958.apcprd02.prod.outlook.com Message Hops HOP TIME (UTC) FROM TO WITH RELAY TIME 1 11/4/2016 8:18:46 PM Exchahge service.mail.garderiemariko.com Microsoft S= MTP Server * 2 11/4/2016 9:18:52 PM [197.1.124.249] hkpx403.polyu.edu.hk ESMTP 1 hr, 6 sec 3 11/4/2016 9:18:56 PM hkpx403.polyu.edu.hk AM1FFO11FD024.mail.protection.outlo= ok.com Microsoft SMTP Server 4 sec 4 11/4/2016 9:18:59 PM AM1FFO11FD024.protection.gbl HK2PR02CA0120.outlook.offic= e365.com Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_ECDHE_RS= A_WITH_AES_256_CBC_SHA384_P384) 3 sec 5 11/4/2016 9:19:00 PM HK2PR02CA0120.apcprd02.prod.outlook.com HKXPR02MB1958.apcpr= d02.prod.outlook.com Microsoft SMTP Server (version=3DTLS1_2, cipher=3DTLS_= ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) 1 sec Original Message Headers Received: from HK2PR02CA0120.apcprd02.prod.outlook.com (10.165.69.174) by HKXPR02MB1958.apcprd02.prod.outlook.com (10.141.134.12) with Microsoft SMT= P Server (version=3DTLS1_2, cipher=3DTLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P= 384) id 15.1.707.6; 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Sat, 5 Nov 2016 05:18:52 +0800 = (HKT) Received: from Exchahge by service.mail.garderiemariko.com with Microsoft S= MTP Server id 15.0.4257.3; Fri, 04 Nov 2016 22:18:46 +0200 From: Lana Hammond To: ricky.lam Message-ID: <-269505220.5927999.6722452467929.JavaMail.wasadmin@local> Subject: Your shipment MIME-Version: 1.0 Content-Type: multipart/mixed; boundary=3D"----=3D_Part_9594887_9206358979.8922274961753" Date: Fri, 4 Nov 2016 22:18:46 +0200 X-KSE-AttachmentFiltering-Interceptor-Info: protection disabled X-KSE-ServerInfo: service.mail.garderiemariko.com, 9 X-KSE-Antivirus-Interceptor-Info: scan successful X-KSE-Antivirus-Info: Clean, bases: 11/04/2016 1:18:00 AM X-KSE-AttachmentFiltering-Interceptor-Info: protection disabled X-KSE-ServerInfo: service.mail.garderiemariko.com, 9 X-KSE-AntiSpam-Interceptor-Info: white sender email list X-KSE-AttachmentFiltering-Interceptor-Info: protection disabled X-IncomingHeaderCount: 17 Return-Path: Hammond37@garderiemariko.com X-EOPAttributedMessage: 0 X-Forefront-Antispam-Report: CIP:158.132.50.92;IPV:NLI;CTRY:HK;EFV:NLI; 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charset="us-ascii" Content-Transfer-Encoding: quoted-printable DSN
Your message to ricky.lam@inet.polyu.edu.hk couldn't be delivered.
ricky.lam = wasn't found at inet.polyu.ed= u.hk.
Hammond37 Office 365 ricky.lam
Action Required Recipient
Unknown= To address

How to Fix It
The address may be misspelled or may not exist. T= ry one or more of the following:
    To send this message again, click here." Then delete and r= etype the entire recipient address. If prompted with an Auto-Complete List = suggestion don't select it. After typing the complete address, click Sen= d.
  • Contact the recipient (by phone, for example) to = check that the address exists and is correct.
  • The recipient may have set up email forwarding to= an incorrect address. Ask them to check that any forwarding they've set up= is working correctly.
  • Clear the recipient Auto-Complete List in Outlook= or Outlook on the web by following the steps in this article: Fix email delivery issues f= or error code 5.1.10 in Office 365, and then send the message again. Re= type the entire recipient address before selecting Send.
If the problem continues, forward this message to= your email admin. If you're an email admin, refer to the More Info for = Email Admins section below.

Was this helpful? Send feedback to Microsoft.

More Info for Email Admins
Status code: 550 5.1.10

This error occurs because the sender sent a message to an= email address hosted by Office 365 but the address is incorrect or doesn't= exist at the destination domain. The error is reported by the recipient do= main's email server, but most often it must be fixed by the person who sent= the message. If the steps in the How to Fix It section above don't = fix the problem, and you're the email admin for the recipient, try one or m= ore of the following:

The email address exists and is correct= - Confirm that the recipient address exists, is correct, and is accept= ing messages.

Synchronize your directories - If you have = a hybrid environment and are using directory synchronization make sure the = recipient's email address is synced correctly in both Office 365 and in you= r on-premises directory.

Errant forwarding rule - Check f= or forwarding rules that aren't behaving as expected. Forwarding can be set= up by an admin via mail flow rules or mailbox forwarding address settings,= or by the recipient via the Inbox Rules feature.

Recipient h= as a valid license - Make sure the recipient has an Office 365 license = assigned to them. The recipient's email admin can use the Office 365 admin = center to assign a license (Users > Active Users > select the recipie= nt > Assigned License > Edit).

Mail flow settings and M= X records are not correct - Misconfigured mail flow or MX record settin= gs can cause this error. Check your Office 365 mail flow settings to make s= ure your domain and any mail flow connectors are set up correctly. Also, wo= rk with your domain registrar to make sure the MX records for your domain a= re configured correctly.

For more information and additional tip= s to fix this issue, see Fix email delivery issues for error code 5.1.10 in Office 365.
Original Message Details
Created Date: 11/4/2016 8:18:46 PM
Sender Address: Hammond37@garderiemariko.com
ricky.lam@inet.polyu.edu.hk
Your shipment

Error Details
Reported error: 550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipien= t not found by SMTP address lookup
HKXPR02MB1958.apcprd02.prod.outlook.com

Original Message Headers

Received: from HK2PR02CA0120.apc=
prd02.prod.outlook.com (10.165.69.174) by
 HKXPR02MB1958.apcprd02.prod.outlook.com (10.141.134.12) with Microsoft SMT=
P
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384) id
 15.1.707.6; Fri, 4 Nov 2016 21:19:00 +0000
Received: from AM1FFO11FD024.protection.gbl (2a01:111:f400:7e00::138) by
 HK2PR02CA0120.outlook.office365.com (2a01:111:e400:79aa::46) with Microsof=
t
 SMTP Server (version=3DTLS1_2,
 cipher=3DTLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.1.693.12 via
 Frontend Transport; Fri, 4 Nov 2016 21:18:59 +0000
Authentication-Results: spf=3Dnone (sender IP is 158.132.50.92)
 smtp.mailfrom=3Dgarderiemariko.com; polyu.edu.hk; dkim=3Dnone (message not
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 header.from=3Dgarderiemariko.com;
Received-SPF: None (protection.outlook.com: garderiemariko.com does not
 designate permitted sender hosts)
Received: from hkpx403.polyu.edu.hk (158.132.50.92) by
 AM1FFO11FD024.mail.protection.outlook.com (10.174.64.213) with Microsoft S=
MTP
 Server id 15.1.693.6 via Frontend Transport; Fri, 4 Nov 2016 21:18:56 +000=
0
X-IncomingTopHeaderMarker: OriginalChecksum:;UpperCasedChecksum:;SizeAsRece=
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Received: from [197.1.124.249] (unknown [197.1.124.249])
	by hkpx403.polyu.edu.hk (Postfix) with ESMTP id 10FB39C01C
	for <ricky.lam@inet.polyu.edu.hk>; Sat,  5 Nov 2016 05:18:52 +0800 (=
HKT)
Received: from Exchahge by service.mail.garderiemariko.com with Microsoft S=
MTP
 Server id 15.0.4257.3; Fri, 04 Nov 2016 22:18:46 +0200
From: Lana Hammond <Hammond37@garderiemariko.com>
To: ricky.lam <ricky.lam@polyu.edu.hk>
Message-ID: <-269505220.5927999.6722452467929.JavaMail.wasadmin@local>=
;
Subject: Your shipment
MIME-Version: 1.0
Content-Type: multipart/mixed;
	boundary=3D"----=3D_Part_9594887_9206358979.8922274961753"
Date: Fri, 4 Nov 2016 22:18:46 +0200
X-KSE-AttachmentFiltering-Interceptor-Info: protection disabled
X-KSE-ServerInfo: service.mail.garderiemariko.com, 9
X-KSE-Antivirus-Interceptor-Info: scan successful
X-KSE-Antivirus-Info: Clean, bases: 11/04/2016 1:18:00 AM
X-KSE-AttachmentFiltering-Interceptor-Info: protection disabled
X-KSE-ServerInfo: service.mail.garderiemariko.com, 9
X-KSE-AntiSpam-Interceptor-Info: white sender email list
X-KSE-AttachmentFiltering-Interceptor-Info: protection disabled
X-IncomingHeaderCount: 17
Return-Path: Hammond37@garderiemariko.com
X-EOPAttributedMessage: 0
X-Forefront-Antispam-Report: CIP:158.132.50.92;IPV:NLI;CTRY:HK;EFV:NLI;
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= --462ea3b5-0b49-4057-9041-64bb601e13bc-- --77d919e5-702f-4278-9599-4cf8592d7bf9 Content-Type: message/delivery-status Reporting-MTA: dns;HKXPR02MB1958.apcprd02.prod.outlook.com Received-From-MTA: dns;hkpx403.polyu.edu.hk Arrival-Date: Fri, 4 Nov 2016 21:19:00 +0000 Original-Recipient: rfc822;ricky.lam@inet.polyu.edu.hk Final-Recipient: rfc822;ricky.lam@inet.polyu.edu.hk Action: failed Status: 5.1.10 Diagnostic-Code: smtp;550 5.1.10 RESOLVER.ADR.RecipientNotFound; Recipient not found by SMTP address lookup --77d919e5-702f-4278-9599-4cf8592d7bf9 Content-Type: message/rfc822 Received: from HK2PR02CA0120.apcprd02.prod.outlook.com (10.165.69.174) by HKXPR02MB1958.apcprd02.prod.outlook.com (10.141.134.12) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.1.707.6; Fri, 4 Nov 2016 21:19:00 +0000 Received: from AM1FFO11FD024.protection.gbl (2a01:111:f400:7e00::138) by HK2PR02CA0120.outlook.office365.com (2a01:111:e400:79aa::46) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384_P384) id 15.1.693.12 via Frontend Transport; Fri, 4 Nov 2016 21:18:59 +0000 Authentication-Results: spf=none (sender IP is 158.132.50.92) smtp.mailfrom=garderiemariko.com; polyu.edu.hk; dkim=none (message not signed) header.d=none;polyu.edu.hk; dmarc=none action=none header.from=garderiemariko.com; Received-SPF: None (protection.outlook.com: garderiemariko.com does not designate permitted sender hosts) Received: from hkpx403.polyu.edu.hk (158.132.50.92) by AM1FFO11FD024.mail.protection.outlook.com (10.174.64.213) with Microsoft SMTP Server id 15.1.693.6 via Frontend Transport; Fri, 4 Nov 2016 21:18:56 +0000 X-IncomingTopHeaderMarker: OriginalChecksum:;UpperCasedChecksum:;SizeAsReceived:1142;Count:17 Received: from [197.1.124.249] (unknown [197.1.124.249]) by hkpx403.polyu.edu.hk (Postfix) with ESMTP id 10FB39C01C for ; Sat, 5 Nov 2016 05:18:52 +0800 (HKT) Received: from Exchahge by service.mail.garderiemariko.com with Microsoft SMTP Server id 15.0.4257.3; Fri, 04 Nov 2016 22:18:46 +0200 From: Lana Hammond To: ricky.lam Message-ID: <-269505220.5927999.6722452467929.JavaMail.wasadmin@local> Subject: Your shipment MIME-Version: 1.0 Content-Type: multipart/mixed; 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