Return-Path: Delivered-To: ad@garderiekiddykat.com Received: from cl-t211-187cl.majeunesse.ca by cl-t211-187cl.majeunesse.ca with LMTP id mAyWC1rxqmUCIwAAV5eKQw (envelope-from ) for ; Fri, 19 Jan 2024 17:02:02 -0500 Return-path: Envelope-to: ad@garderiekiddykat.com Delivery-date: Fri, 19 Jan 2024 17:02:02 -0500 Received: from mail-ed1-f48.google.com ([209.85.208.48]:43062) by cl-t211-187cl.majeunesse.ca with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.96.2) (envelope-from ) id 1rQww6-0002Gh-2z for ad@garderiekiddykat.com; Fri, 19 Jan 2024 17:02:02 -0500 Received: by mail-ed1-f48.google.com with SMTP id 4fb4d7f45d1cf-559cef15db5so4353151a12.0 for ; Fri, 19 Jan 2024 14:01:39 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20230601; t=1705701678; x=1706306478; darn=garderiekiddykat.com; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:from:to:cc:subject:date:message-id:reply-to; bh=MMZHhg5ZB+vp7r6o6SFyMQEU3yb4dMrL784iAHkMPB4=; b=E7tAHhWP14etbuzRjFKprDm18EVAYxEk9ked6YKUEKlHJ7I1ACzV0qbxfy5NHSw5BC BENLDH57OSbflqrTL6f/2CnITXnDQ/OaGGBUfSPTJmkYtN7XvVdfO2DVG504Pe5t+S3A mBi89o6IbCkh7hr7ekyfdeL0A48O2b/NkPFeMUcIrG5Se3QmLJXTJFlNhsQZpkneqYIZ 0/2FW9smlSwpb7NjY8UnG39mmyTi8g6bPeHkY0nyClOPS1W/zjj71vgvNETAfI2eM2qM W63daS69iNbETU2yMvnobMx58wxaOLW2AvnDe40acDTUue3EDOoa+0SfkjKhS3wZsVHU AuXQ== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1705701678; x=1706306478; h=cc:to:subject:message-id:date:from:in-reply-to:references :mime-version:x-gm-message-state:from:to:cc:subject:date:message-id :reply-to; bh=MMZHhg5ZB+vp7r6o6SFyMQEU3yb4dMrL784iAHkMPB4=; b=svcGsoS0qEjGuLV73SDPnXnQtRRa3IMcJNicFYvMx8sO4IsqcdAwL4/uAwTBxw7N5y U6CLmB2TyI95ZqVHTkDab72yqK5aHQ7ALsj/m+XO24bNFuKWCssYRbs8tEAljWBrUqCR vwat6wLLfRujF/JgUHZSNOOVZK1wlJweWloE/U5Nvl5fq4SsBDLQa5Wb/ODZe38DuB8l a8Rw4Y/8nVZ1MdD2DaBI3W3h+HNwBzB6k9uXLj6C+E9dwb3dluuqlZ9dqj3h2hdQWor3 CaFafVvZRVHk34csmtwmZHTm38sH9utuVAstCEr+qi88RhE/GzLGT/byCVKb9peangyS +46g== X-Gm-Message-State: AOJu0Yw/0njk4POBxDV5cPTS7FPcSLwoLEWxUkMmOWXbdPZp4vu7NPXp eH8MBj7IK2snn6enLspbQ3NwAMJYBeI7bSDWtiMV/455Vi01jQh36BrGF2bzxcRVTIiZHdTFC7l MXFvk4hK5LyUch5L+DIe6USkBImU= X-Google-Smtp-Source: AGHT+IH7p6PsiQLpdo/SeovlJvNmaVUvrlDIUn7wBzfiJdlCGUMlSvnZBAgePbtRhGR1a6UUE+0r5Ec7jStVcNh1JAc= X-Received: by 2002:a05:6402:161a:b0:559:fd66:d42b with SMTP id f26-20020a056402161a00b00559fd66d42bmr644356edv.7.1705701678422; Fri, 19 Jan 2024 14:01:18 -0800 (PST) MIME-Version: 1.0 References: <94125c77a6cd674e50032e33b5939707@garderiekiddykat.com> In-Reply-To: From: Mehwaish Raja Date: Fri, 19 Jan 2024 17:01:04 -0500 Message-ID: Subject: Re: Concern With Ben To: Will Attar Cc: Marnie Dideles , Amelie Martins Content-Type: multipart/alternative; boundary="000000000000a29e26060f539eb1" X-Spam-Status: No, score=-0.2 X-Spam-Score: -1 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "cl-t211-187cl.majeunesse.ca", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi Will and Amelie, We hear your concerns. Ms. Ghazala has been employed at Kiddy Kat for close to 9 years. She has all the qualifications necessary to be with a group of children 0-6 (respecting ratios). While she may not be qualified, she ha [...] Content analysis details: (-0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: garderiekiddykat.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider [garderiekidykat[at]gmail.com] 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.0 T_SCC_BODY_TEXT_LINE No description available. X-Spam-Flag: NO --000000000000a29e26060f539eb1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Will and Amelie, We hear your concerns. Ms. Ghazala has been employed at Kiddy Kat for close to 9 years. She has all the qualifications necessary to be with a group of children 0-6 (respecting ratios). While she may not be qualified, she has a certificate daycare program and her first aid and police background check are up to date. I have access to the cameras and regularly view them. As per your request, I reviewed the baby room cam and Ben is happily playing (January 19 2024). I will be happy to show you next week before you pick up Ben. As Ms. Marnie suggested, we spoke with Ms. Ghazala to provide her guidance when receiving Ben. This is the first time I am hearing a concern against Ms. Ghazala. We understand your concerns and will further investigate by 1. Viewing the video of January 19 2024 together. 2. We have addressed this with Ms. Ghazala (I explained to her about Ben's personality and how she can help him transition into the classroom at drop off). If you have any questions or further concerns please do not hesitate to contact me. Warm Regards, Ms. Mehwaish On Fri, Jan 19, 2024 at 4:18=E2=80=AFPM Will Attar w= rote: > Hi Marnie, > > Thank you for the explanation. To be honest, I am not assured by your > response. > > It seems like for someone who=E2=80=99s there in case of emergencies she= =E2=80=99s there > quite often. I would say she=E2=80=99s definitely there on a regular basi= s and > alone with the children, or at least Ben. If she isn=E2=80=99t a qualifie= d > educator, is does she meet the legal requirements and training that > childcare providers are normally obligated to follow and renew? This > doesn=E2=80=99t help ease my worry about leaving Ben alone with her at al= l. > > I don=E2=80=99t think the issue is that she needs to have Ben=E2=80=99s t= emperament or > character explained to her. In fact, Ben=E2=80=99s character and temperam= ent around > her are unique and the cause of concern. He=E2=80=99s not like this about= anyone > else in our lives. He is truly uncomfortable and scared to be left with > her. While I=E2=80=99m sure you don=E2=80=99t mean it this way, it seems = like you=E2=80=99re > placing the blame/problem on Ben instead of looking into the concern and > asking =E2=80=9CWhat=E2=80=99s actually going on here? Why does he have t= his unique > behavior around her?=E2=80=9D I=E2=80=99m sure this is one of the reasons= why the daycare > has cameras to begin with. > > I hope you understand why I=E2=80=99m still concerned. I am asking again = for some > sort of investigation or a commit to have a qualified educator present > anytime she=E2=80=99s there. I need to know that if we have a concern, yo= u will be > addressing it with a matching level of concern. > > Thanks, > > Will Attar > > > On Fri, Jan 19, 2024 at 11:08=E2=80=AFAM Marnie Dideles > wrote: > >> Hi Will and Amelie, >> >> Thank you so much for email and for voicing your concern. It's important >> for us to know that parents feel comfortable to bring up any concerns >> they have with their child and our center and we appreciate you. >> >> In regards to your concern with Ben and Ms Ghazala, the first thing I >> will say is that she is part of our on-call replacement staff and is not >> with the children on a regular basis. In addition to that, she isn't a >> qualified educator and so comes from a position of a devoted mom and >> grandmother. Rest assured that she truly has the children's best >> intention at heart. >> >> However we hear your concerns about how she has been trying to receive >> him during morning drop off. We will give her more insight on Ben's >> temperament and character and ensure that she give him a little bit more >> space in the mornings. We will provide her with additional guidance in >> different ways to connect with the children without so much physical >> touch. >> >> Again, she is only an on-call replacement staff and so she is only >> called in times of emergencies. I hope this provides some clarity and >> reassurance. Don't hesitate to reach out should you have any more >> concerns. >> >> Best regards, >> >> --- >> Marnie Dideles; Assistant Director >> >> Garderie Kiddy Kat ad@garderiekiddykat.com >> >> On 2024-01-19 08:59, Will Attar wrote: >> > Hi Mehwaish and Marnie! >> > >> > I hope everything is well with you this morning. I wanted to raise a >> > concern that we've been having lately. >> > >> > Usually, Ben is excited to go to school and loves being and kiddy kat. >> > He's excited to arrive in the morning and see Ms Taz, and at the end >> > of the day we have to fight him to leave (you've seen it yourself). He >> > loves his teachers, the lessons, the toys, and his love of the daycare >> > is why we love it. >> > >> > The only exception is when it comes to Ms Ghazela. Sorry if that's now >> > how you spell her name. >> > >> > If she's there, Ben has no interest in being in the building. He >> > cannot get away fast enough. Normally, Ben is usually very friendly >> > and welcoming of people as long as they respect his personal >> > boundaries and give him space if he wants it. He may start off shy, >> > but he quickly warms up and gets back to his playful self. Something >> > about Ms Ghazela makes him incredibly uncomfortable and unhappy. >> > >> > I've witnessed a few things I know I haven't been happy with in terms >> > of her behavior. She's a bit overly affectionate, telling the kids >> > repeatedly that she loves them and grabbing their faces to give them a >> > kiss (which I don't think any educator should do to any child, and >> > I've seen her do it since Ben was a baby). She will also keep >> > hammering him with questions and overwhelm him when he's focussed on >> > something else. At the end of the day he'll want to show us stuff or >> > tell us stuff, and she'll keep interrupting him and asking him to say >> > her name and give her a hug. In the mornings, she'll make stuff up and >> > try to lure him away from, and then tell us to leave while he's >> > distracted. We're very much against this (we've told her multiple >> > times) because this sneaky ditch does nothing to build trust with our >> > child. >> > >> > The disdain that Ben has for her is not normal, and has me very >> > concerned. It's been going on for a while, but it's only gotten worse. >> > I'm at the point where I don't know if I can trust leaving Ben with >> > her in the morning, especially if they're alone. I don't know what's >> > going on and I can't be there to watch. >> > >> > I'd like you to please investigate. I can't have a situation like this >> > where I'm not comfortable with the educator I'm leaving my child with. >> > I need him to know that I value his safety and comfort, and more >> > importantly if something is going on, I need to know I raised the >> > flags and took action instead of brushing it off. Any lack of trust in >> > this situation means I have to consider other early-education options >> > for Ben. >> > >> > I know there are cameras in the daycare, so if possible maybe check >> > what's going on when she's there in the morning with him. I need >> > answers or a solution for this, please. >> > >> > Thanks for everything you've both done for the kids and the daycare so >> > far. I know there have been a lot of challenges in the past year, but >> > I do feel like an upward tick is starting for Kiddy Kat. >> > >> > Best, >> > >> > Will Attar >> > --=20 FOUNDER & DIRECTOR GARDERIE KIDDY KAT INC. 7 RUE DU CENTRE COMMERCIAL ROXBORO H8Y-2N9 www.garderiekiddykat.com 514-685-7053 --000000000000a29e26060f539eb1 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hi=C2=A0Will and Amelie,=C2=A0

We hear = your concerns.=C2=A0

Ms. Ghazala has been employed= at Kiddy Kat for close to 9 years. She has all the=C2=A0qualifications nec= essary to be with a group of children 0-6 (respecting ratios). While she ma= y not be qualified, she=C2=A0has a certificate daycare program and her firs= t aid and police background=C2=A0check are up to date.=C2=A0

=
I have access to the cameras and regularly=C2=A0view them. As pe= r your=C2=A0request, I reviewed=C2=A0the=C2=A0baby room cam and Ben is happ= ily playing (January 19 2024). I will be=C2=A0happy to show you next week b= efore=C2=A0you pick up Ben. As Ms. Marnie suggested, we spoke with Ms. Ghaz= ala to provide=C2=A0her guidance when receiving Ben.=C2=A0

This is the=C2=A0first time I am hearing a concern against Ms. Gha= zala. We understand your concerns and will further investigate by=C2=A0

1. Viewing the video of January 19 2024 together.=C2= =A0
2. We have addressed this with Ms. Ghazala (I explained to he= r about Ben's personality and how she can help him transition into the = classroom at drop off).=C2=A0


If yo= u have any questions or further concerns please=C2=A0do not hesitate to con= tact me.

Warm Regards,

Ms= . Mehwaish=C2=A0



On Fri, Jan 19, 2024 at= 4:18=E2=80=AFPM Will Attar <wil= lyattar@gmail.com> wrote:
Hi Marnie,=C2=A0
=
Thank you for the explanation. To be honest, I = am not assured by your response.=C2=A0

It seems like for someone who=E2=80=99s there in case of eme= rgencies she=E2=80=99s there quite often. I would say she=E2=80=99s definit= ely there on a regular basis and alone with the children, or at least Ben. = If she isn=E2=80=99t a qualified educator, is does she meet the legal requi= rements and training that childcare providers are normally obligated to fol= low and renew? This doesn=E2=80=99t help ease my worry about leaving Ben al= one with her at all.=C2=A0

I don=E2=80=99t think the issue is that she needs to have Ben=E2=80=99s = temperament or character explained to her. In fact, Ben=E2=80=99s character= and temperament around her are unique and the cause of concern. He=E2=80= =99s not like this about anyone else in our lives. He is truly uncomfortabl= e and scared to be left with her. While I=E2=80=99m sure you d= on=E2=80=99t mean it this way, it seems like you=E2=80=99re placing the bla= me/problem on Ben instead of looking into the concern and asking =E2=80=9CW= hat=E2=80=99s actually going on here? Why does he have this unique behavior= around her?=E2=80=9D I=E2=80=99m sure this is one of the reasons why the d= aycare has cameras to begin with.=C2=A0
<= br>
I hope you understand why I=E2=80=99m still conc= erned. I am asking again for some sort of investigation or a commit to have= a qualified educator present anytime she=E2=80=99s there. I need to know t= hat if we have a concern, you will be addressing it with a matching level o= f concern.=C2=A0

Thanks,=

Will Attar


On Fri, Jan 19, 2024 at 11:08=E2=80=AFAM Marnie Dideles= <ad@garder= iekiddykat.com> wrote:
Hi Will and Amelie,

Thank you so much for email and for voicing your concern. It's importan= t
for us to know that parents feel comfortable to bring up any concerns
they have with their child and our center and we appreciate you.

In regards to your concern with Ben and Ms Ghazala, the first thing I
will say is that she is part of our on-call replacement staff and is not with the children on a regular basis. In addition to that, she isn't a =
qualified educator and so comes from a position of a devoted mom and
grandmother. Rest assured that she truly has the children's best
intention at heart.

However we hear your concerns about how she has been trying to receive
him during morning drop off. We will give her more insight on Ben's temperament and character and ensure that she give him a little bit more space in the mornings. We will provide her with additional guidance in
different ways to connect with the children without so much physical
touch.

Again, she is only an on-call replacement staff and so she is only
called in times of emergencies. I hope this provides some clarity and
reassurance. Don't hesitate to reach out should you have any more
concerns.

Best regards,

---
Marnie Dideles; Assistant Director

Garderie Kiddy Kat=C2=A0 ad@garderiekiddykat.com

On 2024-01-19 08:59, Will Attar wrote:
> Hi Mehwaish and Marnie!
>
> I hope everything is well with you this morning. I wanted to raise a > concern that we've been having lately.
>
> Usually, Ben is excited to go to school and loves being and kiddy kat.=
> He's excited to arrive in the morning and see Ms Taz, and at the e= nd
> of the day we have to fight him to leave (you've seen it yourself)= . He
> loves his teachers, the lessons, the toys, and his love of the daycare=
> is why we love it.
>
> The only exception is when it comes to Ms Ghazela. Sorry if that's= now
> how you spell her name.
>
> If she's there, Ben has no interest in being in the building. He > cannot get away fast enough. Normally, Ben is usually very friendly > and welcoming of people as long as they respect his personal
> boundaries and give him space if he wants it. He may start off shy, > but he quickly warms up and gets back to his playful self. Something > about Ms Ghazela makes him incredibly uncomfortable and unhappy.
>
> I've witnessed a few things I know I haven't been happy with i= n terms
> of her behavior. She's a bit overly affectionate, telling the kids=
> repeatedly that she loves them and grabbing their faces to give them a=
> kiss (which I don't think any educator should do to any child, and=
> I've seen her do it since Ben was a baby). She will also keep
> hammering him with questions and overwhelm him when he's focussed = on
> something else. At the end of the day he'll want to show us stuff = or
> tell us stuff, and she'll keep interrupting him and asking him to = say
> her name and give her a hug. In the mornings, she'll make stuff up= and
> try to lure him away from, and then tell us to leave while he's > distracted. We're very much against this (we've told her multi= ple
> times) because this sneaky ditch does nothing to build trust with our<= br> > child.
>
> The disdain that Ben has for her is not normal, and has me very
> concerned. It's been going on for a while, but it's only gotte= n worse.
> I'm at the point where I don't know if I can trust leaving Ben= with
> her in the morning, especially if they're alone. I don't know = what's
> going on and I can't be there to watch.
>
> I'd like you to please investigate. I can't have a situation l= ike this
> where I'm not comfortable with the educator I'm leaving my chi= ld with.
> I need him to know that I value his safety and comfort, and more
> importantly if something is going on, I need to know I raised the
> flags and took action instead of brushing it off. Any lack of trust in=
> this situation means I have to consider other early-education options<= br> > for Ben.
>
> I know there are cameras in the daycare, so if possible maybe check > what's going on when she's there in the morning with him. I ne= ed
> answers or a solution for this, please.
>
> Thanks for everything you've both done for the kids and the daycar= e so
> far. I know there have been a lot of challenges in the past year, but<= br> > I do feel like an upward tick is starting for Kiddy Kat.
>
> Best,
>
> Will Attar


--
FOUNDER & DIRECTOR
GARDERIE KIDDY KAT INC.
7 RUE DU CENTRE COMMERCIAL
ROXBORO H8Y-2N9
514-685-7053



--000000000000a29e26060f539eb1--