Return-Path: Delivered-To: ad@garderiekiddykat.com Received: from cl-t211-187cl.majeunesse.ca by cl-t211-187cl.majeunesse.ca with LMTP id s7D7GzBrq2XsPAAAV5eKQw (envelope-from ) for ; Sat, 20 Jan 2024 01:41:52 -0500 Return-path: Envelope-to: ad@garderiekiddykat.com Delivery-date: Sat, 20 Jan 2024 01:41:52 -0500 Received: from mail-qk1-f174.google.com ([209.85.222.174]:46560) by cl-t211-187cl.majeunesse.ca with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.96.2) (envelope-from ) id 1rR53B-00042M-12 for ad@garderiekiddykat.com; Sat, 20 Jan 2024 01:41:52 -0500 Received: by mail-qk1-f174.google.com with SMTP id af79cd13be357-78324e302d4so118236885a.1 for ; Fri, 19 Jan 2024 22:41:29 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20230601; t=1705732869; x=1706337669; darn=garderiekiddykat.com; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :from:to:cc:subject:date:message-id:reply-to; bh=iLNi1zyYsmBs+oYcmZEUPRXoT3pGD8OtfeUjgY3yhEw=; b=nrv/UpnTdozLqrvIpEG3AfBUVyYg8fsILqnLsxS/F7TKOqTlWciHhhqCxJs2+aSuGu xdVs5Day0sdaIGY0VB65bpFKqfllRwZ4LCTXMifGdKUxsfOjcc6nZVP/5LC3+JBnqjTa V9CMed4PqPrUXCSA4hUBO6NjYWT+Ywdh49FEocTK3j1oAjxx1bmG8vSp4+JV17QoUkHJ i2QGJrSibTSS8ILcrl0VQM+NvXh0vPVgSubgiX8COc65zVn8XXt4wzu3EA+evduqGv5q hP3C/Dlhyf9K1WuU+xEr+U3IzHDYreMnKLCQFTF8pLRqrQAXIBHpCeTAxcTRo/yB9kpk Bk3A== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1705732869; x=1706337669; h=to:subject:message-id:date:from:in-reply-to:references:mime-version :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=iLNi1zyYsmBs+oYcmZEUPRXoT3pGD8OtfeUjgY3yhEw=; b=HLzckGWcTpyPu5E78VPXNo7fe7LIZJPAOcdQlOcCQcceAdGyCA4UU+flpRKfdnYr5d e8+lZjYwHZC+YNuY6SfcJQIp+B25tKxNNcVDjMtd4mFCDKdXJt036XaJF2iIJ7aG6Gat zWRYDoRP1Ojflkjlu42N6dXCTFdOJ3r3PESgCHbnpJVN/aObkQ5SpujChtlyR6+6eg05 J9KDjqHQtBWfOXF68Y89pDb/7PhqnjSeeZjrY9wOj2+e8ymA0KOkOabB1b/H7tEj5gz+ Ew85Ibpl5Admllj/8wc4StDGqYNbyUhz2X1JU8nQcRP9/Yadhdq0Bhroh/5qcqmzKrjB Y7ng== X-Gm-Message-State: AOJu0YyTFU5i0ZuwyGd7NVSuhtL//M1ZN2v6GwWDuxq713wCziKUbKcp GjbiZYNO2Hf+xTnVMwuOHk7GUQfHNOxJb80BGsjB72DBKff0z+nSzZXvQKYUQuJZCaTVyn67LSN Hwnk5YWZ43n5/V4K8uJQlGy5y/5o= X-Google-Smtp-Source: AGHT+IGDV1PTVImrFkF8vaLnNtUtukyrZ7hZxjzMn5MBO7P04CCaueo6HWitMQRXz3/iZyGB7lWbDVXFBfjhF1mE1UQ= X-Received: by 2002:a05:620a:c4c:b0:783:3823:4d4a with SMTP id u12-20020a05620a0c4c00b0078338234d4amr1127250qki.62.1705732868900; Fri, 19 Jan 2024 22:41:08 -0800 (PST) MIME-Version: 1.0 References: <94125c77a6cd674e50032e33b5939707@garderiekiddykat.com> In-Reply-To: From: Will Attar Date: Sat, 20 Jan 2024 01:40:57 -0500 Message-ID: Subject: Re: Concern With Ben To: Amelie Martins , Marnie , Mehwaish Raja Content-Type: multipart/alternative; boundary="000000000000bb8a28060f5ae1d9" X-Spam-Status: No, score=-0.2 X-Spam-Score: -1 X-Spam-Bar: / X-Ham-Report: Spam detection software, running on the system "cl-t211-187cl.majeunesse.ca", has NOT identified this incoming email as spam. The original message has been attached to this so you can view it or label similar future email. If you have any questions, see root\@localhost for details. Content preview: Hi, I hope you can understand the position we’re in and our perspective on the matter. Trust is very important here and when it comes to my kid, I can’t accept any assumptions. I appreciate you taking the time to speak with Ms Ghazala. I understand that there’s a long history and it is reassuring that there are no prior issues or complaints. We’ve spoken to her in the pa [...] Content analysis details: (-0.2 points, 5.0 required) pts rule name description ---- ---------------------- -------------------------------------------------- 0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked. See http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block for more information. [URIs: garderiekiddykat.com] 0.0 FREEMAIL_FROM Sender email is commonly abused enduser mail provider [willyattar[at]gmail.com] -0.0 SPF_PASS SPF: sender matches SPF record 0.0 HTML_FONT_LOW_CONTRAST BODY: HTML font color similar or identical to background 0.0 HTML_MESSAGE BODY: HTML included in message -0.1 DKIM_VALID_EF Message has a valid DKIM or DK signature from envelope-from domain 0.1 DKIM_SIGNED Message has a DKIM or DK signature, not necessarily valid -0.1 DKIM_VALID_AU Message has a valid DKIM or DK signature from author's domain -0.1 DKIM_VALID Message has at least one valid DKIM or DK signature -0.0 T_SCC_BODY_TEXT_LINE No description available. X-Spam-Flag: NO --000000000000bb8a28060f5ae1d9 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, I hope you can understand the position we=E2=80=99re in and our perspective= on the matter. Trust is very important here and when it comes to my kid, I can=E2= =80=99t accept any assumptions. I appreciate you taking the time to speak with Ms Ghazala. I understand that there=E2=80=99s a long history and it is reassuring that there are no = prior issues or complaints. We=E2=80=99ve spoken to her in the past about not doi= ng a few things a certain way with Ben, and it didn=E2=80=99t seem to stick, so hope= fully it does if it comes from you. I=E2=80=99d like to reiterate that the questions I=E2=80=99d like to answer= are: =E2=80=9CWhat=E2=80=99s actually going on here? Why does he have this unique behavior around her?= =E2=80=9D I want to know what made him develop these emotions to Ms Ghazala and why are they only directed at her. Maybe they=E2=80=99re rational, maybe they= =E2=80=99re not; regardless, the emotions and feelings are valid. The request to look at footage is to see what the whole story is over an extended period of time, not just today. This is something that=E2=80=99s been getting worse over mo= nths. Since joining Kiddy Kat, many teacher and caregivers have come and gone, all of whom have interacted with Ben. So far, he has only ever displayed these emotions with one person. While it=E2=80=99s possible that there could just be an incompatibility wit= h Ben and Ms Ghazala, it seems quick to assume that this is the answer to the above questions. I=E2=80=99d rather know for certain that this is actually = what=E2=80=99s happening or if there=E2=80=99s something else going on. It would be irresp= onsible of me not to ask for a definitive answer. If it=E2=80=99s a conflict of personality, then we should able to see =E2=80=9CWhen Ms Ghazala does xyz, = Ben shows discomfort and is unhappy.=E2=80=9D Something outside of =E2=80=9Cnor= mal toddler problem=E2=80=9D. I don=E2=80=99t believe this is a case of separation anxiety at drop off. I= t really is a child not being comfortable with being left alone with this specific adult. You both have seen Ben reluctant to leave at the end of the day because he=E2=80=99s so happy there, but if she=E2=80=99s the only adult wi= th him in the evening, there=E2=80=99s no fight to get him to leave. With Ms Taz in the m= ornings, it=E2=80=99s rare when he doesn=E2=80=99t want to be dropped off, and how h= e acts in those moments really does line up with separation anxiety. He never hides from Ms Taz. At this point, I=E2=80=99m asking for a commitment to do a deeper dive into investigating this matter. Until I feel we find the source of these emotions and why they=E2=80=99re solely directed at Ms Ghazala, I can=E2=80= =99t leave Ben alone with her. I would be more comfortable dropping him off a bit later or picking him up a bit earlier if it means he=E2=80=99s more comfortable. I want to be notified ahead of time if Ms. Ghazala is going to be the only caregiver at drop off, as well as the time at which another staff member would show up. For the evenings, I would like to know ahead of time if she will be the only adult there with him, and as of what time she would become the sole caregiver. Ben=E2=80=99s feelings are real and valid. Even if it turns out they might = not be rational, I need to confirm the source of them. I want him to be able to trust his parents and know that we won=E2=80=99t just leave him alone with = someone he=E2=80=99s uncomfortable with or afraid to be around. If it turns out it is simply a conflict of personality, and Ms. Ghazala=E2= =80=99s adjustment in her approach and interactions with Ben remove those negative feelings over times, then great. I=E2=80=99d be ecstatic to know that=E2=80= =99s all this is. Until then, I can=E2=80=99t make assumptions that invalidate his feelin= gs. Until I feel like we know for certain what=E2=80=99s going on, I would like= for Amelie and I to receive these advance notifications via email or text. I really need to emphasize that not missing these will help keep that necessary trust we have in you. Thanks, Will Attar On Fri, Jan 19, 2024 at 5:01=E2=80=AFPM Mehwaish Raja wrote: > Hi Will and Amelie, > > We hear your concerns. > > Ms. Ghazala has been employed at Kiddy Kat for close to 9 years. She has > all the qualifications necessary to be with a group of children 0-6 > (respecting ratios). While she may not be qualified, she has a certificat= e > daycare program and her first aid and police background check are up to > date. > > I have access to the cameras and regularly view them. As per your request= , > I reviewed the baby room cam and Ben is happily playing (January 19 2024)= . > I will be happy to show you next week before you pick up Ben. As Ms. Marn= ie > suggested, we spoke with Ms. Ghazala to provide her guidance when receivi= ng > Ben. > > This is the first time I am hearing a concern against Ms. Ghazala. We > understand your concerns and will further investigate by > > 1. Viewing the video of January 19 2024 together. > 2. We have addressed this with Ms. Ghazala (I explained to her about Ben'= s > personality and how she can help him transition into the classroom at dro= p > off). > > > If you have any questions or further concerns please do not hesitate to > contact me. > > Warm Regards, > > Ms. Mehwaish > > > > On Fri, Jan 19, 2024 at 4:18=E2=80=AFPM Will Attar = wrote: > >> Hi Marnie, >> >> Thank you for the explanation. To be honest, I am not assured by your >> response. >> >> It seems like for someone who=E2=80=99s there in case of emergencies she= =E2=80=99s there >> quite often. I would say she=E2=80=99s definitely there on a regular bas= is and >> alone with the children, or at least Ben. If she isn=E2=80=99t a qualifi= ed >> educator, is does she meet the legal requirements and training that >> childcare providers are normally obligated to follow and renew? This >> doesn=E2=80=99t help ease my worry about leaving Ben alone with her at a= ll. >> >> I don=E2=80=99t think the issue is that she needs to have Ben=E2=80=99s = temperament or >> character explained to her. In fact, Ben=E2=80=99s character and tempera= ment around >> her are unique and the cause of concern. He=E2=80=99s not like this abou= t anyone >> else in our lives. He is truly uncomfortable and scared to be left with >> her. While I=E2=80=99m sure you don=E2=80=99t mean it this way, it seems= like you=E2=80=99re >> placing the blame/problem on Ben instead of looking into the concern and >> asking =E2=80=9CWhat=E2=80=99s actually going on here? Why does he have = this unique >> behavior around her?=E2=80=9D I=E2=80=99m sure this is one of the reason= s why the daycare >> has cameras to begin with. >> >> I hope you understand why I=E2=80=99m still concerned. I am asking again= for some >> sort of investigation or a commit to have a qualified educator present >> anytime she=E2=80=99s there. I need to know that if we have a concern, y= ou will be >> addressing it with a matching level of concern. >> >> Thanks, >> >> Will Attar >> >> >> On Fri, Jan 19, 2024 at 11:08=E2=80=AFAM Marnie Dideles >> wrote: >> >>> Hi Will and Amelie, >>> >>> Thank you so much for email and for voicing your concern. It's importan= t >>> for us to know that parents feel comfortable to bring up any concerns >>> they have with their child and our center and we appreciate you. >>> >>> In regards to your concern with Ben and Ms Ghazala, the first thing I >>> will say is that she is part of our on-call replacement staff and is no= t >>> with the children on a regular basis. In addition to that, she isn't a >>> qualified educator and so comes from a position of a devoted mom and >>> grandmother. Rest assured that she truly has the children's best >>> intention at heart. >>> >>> However we hear your concerns about how she has been trying to receive >>> him during morning drop off. We will give her more insight on Ben's >>> temperament and character and ensure that she give him a little bit mor= e >>> space in the mornings. We will provide her with additional guidance in >>> different ways to connect with the children without so much physical >>> touch. >>> >>> Again, she is only an on-call replacement staff and so she is only >>> called in times of emergencies. I hope this provides some clarity and >>> reassurance. Don't hesitate to reach out should you have any more >>> concerns. >>> >>> Best regards, >>> >>> --- >>> Marnie Dideles; Assistant Director >>> >>> Garderie Kiddy Kat ad@garderiekiddykat.com >>> >>> On 2024-01-19 08:59, Will Attar wrote: >>> > Hi Mehwaish and Marnie! >>> > >>> > I hope everything is well with you this morning. I wanted to raise a >>> > concern that we've been having lately. >>> > >>> > Usually, Ben is excited to go to school and loves being and kiddy kat= . >>> > He's excited to arrive in the morning and see Ms Taz, and at the end >>> > of the day we have to fight him to leave (you've seen it yourself). H= e >>> > loves his teachers, the lessons, the toys, and his love of the daycar= e >>> > is why we love it. >>> > >>> > The only exception is when it comes to Ms Ghazela. Sorry if that's no= w >>> > how you spell her name. >>> > >>> > If she's there, Ben has no interest in being in the building. He >>> > cannot get away fast enough. Normally, Ben is usually very friendly >>> > and welcoming of people as long as they respect his personal >>> > boundaries and give him space if he wants it. He may start off shy, >>> > but he quickly warms up and gets back to his playful self. Something >>> > about Ms Ghazela makes him incredibly uncomfortable and unhappy. >>> > >>> > I've witnessed a few things I know I haven't been happy with in terms >>> > of her behavior. She's a bit overly affectionate, telling the kids >>> > repeatedly that she loves them and grabbing their faces to give them = a >>> > kiss (which I don't think any educator should do to any child, and >>> > I've seen her do it since Ben was a baby). She will also keep >>> > hammering him with questions and overwhelm him when he's focussed on >>> > something else. At the end of the day he'll want to show us stuff or >>> > tell us stuff, and she'll keep interrupting him and asking him to say >>> > her name and give her a hug. In the mornings, she'll make stuff up an= d >>> > try to lure him away from, and then tell us to leave while he's >>> > distracted. We're very much against this (we've told her multiple >>> > times) because this sneaky ditch does nothing to build trust with our >>> > child. >>> > >>> > The disdain that Ben has for her is not normal, and has me very >>> > concerned. It's been going on for a while, but it's only gotten worse= . >>> > I'm at the point where I don't know if I can trust leaving Ben with >>> > her in the morning, especially if they're alone. I don't know what's >>> > going on and I can't be there to watch. >>> > >>> > I'd like you to please investigate. I can't have a situation like thi= s >>> > where I'm not comfortable with the educator I'm leaving my child with= . >>> > I need him to know that I value his safety and comfort, and more >>> > importantly if something is going on, I need to know I raised the >>> > flags and took action instead of brushing it off. Any lack of trust i= n >>> > this situation means I have to consider other early-education options >>> > for Ben. >>> > >>> > I know there are cameras in the daycare, so if possible maybe check >>> > what's going on when she's there in the morning with him. I need >>> > answers or a solution for this, please. >>> > >>> > Thanks for everything you've both done for the kids and the daycare s= o >>> > far. I know there have been a lot of challenges in the past year, but >>> > I do feel like an upward tick is starting for Kiddy Kat. >>> > >>> > Best, >>> > >>> > Will Attar >>> >> > > -- > FOUNDER & DIRECTOR > GARDERIE KIDDY KAT INC. > 7 RUE DU CENTRE COMMERCIAL > > ROXBORO H8Y-2N9 > > www.garderiekiddykat.com > 514-685-7053 > > > > --000000000000bb8a28060f5ae1d9 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable
Hi,

I = hope you can understand the position we=E2=80=99re in and our perspective o= n the matter. Trust is very important here and when it comes to my kid, I c= an=E2=80=99t accept any assumptions.=C2=A0

I appreciate you taking the time to speak with Ms Ghazal= a. I understand that there=E2=80=99s a long history and it is reassuring th= at there are no prior issues or complaints. We=E2=80=99ve spoken to her in = the past about not doing a few things a certain way with Ben, and it didn= =E2=80=99t seem to stick, so hopefully it does if it comes from you.=C2=A0<= /div>

I=E2=80=99d like to reit= erate that the questions I=E2=80=99d like to answer are:=C2=A0=E2=80=9CWhat=E2=80=99s actually going on here? Why does he have this uni= que behavior around her?=E2=80=9D I want to know what made him develop thes= e emotions to Ms Ghazala and why are they=C2=A0only dir= ected at her. Maybe they=E2=80=99re rational, maybe they=E2=80=99re not; re= gardless, the emotions and feelings are valid. The request to look at foota= ge is to see what the whole story is over an extended period of time, not j= ust today. This is something that=E2=80=99s been getting worse over months.= =C2=A0

Since join= ing Kiddy Kat, many teacher and caregivers have come and gone, all of whom = have interacted with Ben. So far, he has only ever displayed these emotions= with one person.=C2=A0

= While it=E2=80=99s possible that there could just be an incompatibility wit= h Ben and Ms Ghazala, it seems quick to assume that this is the answer to t= he above questions. I=E2=80=99d rather know for certain that this is actual= ly what=E2=80=99s happening or if there=E2=80=99s something else going on. = It would be irresponsible of me not to ask for a definitive answer. If it= =E2=80=99s a conflict of personality, then we should able to see =E2=80=9CW= hen Ms Ghazala does xyz, Ben shows discomfort and is unhappy.=E2=80=9D Some= thing outside of =E2=80=9Cnormal toddler problem=E2=80=9D.=C2=A0

I don=E2=80=99t believe this is=C2=A0a= case of separation anxiety at drop off. It really is a child not being com= fortable with being left alone with this specific adult. You both have seen= Ben reluctant to leave at the end of the day because he=E2=80=99s so happy= there, but if she=E2=80=99s the only adult with him in the evening, there= =E2=80=99s no fight to get him to leave. With Ms Taz in the mornings, it=E2= =80=99s rare when he doesn=E2=80=99t want to be dropped off, and how he act= s in those moments really does line up with separation anxiety. He never hi= des from Ms Taz.=C2=A0

At this point, I=E2=80=99m asking fo= r a commitment to do a deeper dive into investigating this matter. Until I = feel we find the source of these emotions and why they=E2=80=99re solely di= rected at Ms Ghazala, I can=E2=80=99t leave Ben alone with her. I=C2=A0would be more comfortab= le dropping him off a bit later or picking him up a bit earlier if it means= he=E2=80=99s more comfortable.=C2=A0

I want to be notified= ahead of time if Ms. Ghazala is going to be the only caregiver at drop off= , as well as the time at which another staff member would show up. For the = evenings, I would like to know ahead of time if she will be the only adult = there with him, and as of what time she would become the sole caregiver.=C2= =A0

Ben=E2=80=99s feelings are real and valid. Even if it t= urns out they might not be rational, I need to confirm the source of them. = I want him to be able to trust his parents and know that we won=E2=80=99t j= ust leave him alone with someone he=E2=80=99s uncomfortable with or afraid = to be around.=C2=A0

<= /div>
If it turns out it is simply a conflict= of personality, and Ms. Ghazala=E2=80=99s adjustment in her approach and i= nteractions with Ben remove those negative feelings over times, then great.= I=E2=80=99d be ecstatic to know that=E2=80=99s all this is. Until then, I = can=E2=80=99t make assumptions that invalidate his feelings.

Until I feel like = we know for certain what=E2=80=99s going on, I would like for Amelie and I = to receive these advance notifications via email or text. I really need to = emphasize that not missing these will help keep that necessary trust we hav= e in you.=C2=A0

Thanks,=C2=A0

Will Attar


On Fri, Jan 19, 2024 at 5= :01=E2=80=AFPM Mehwaish Raja <garderiekidykat@gmail.com> wrote:
Hi=C2=A0Will and Amelie,=C2=A0<= div>
We hear your concerns.=C2=A0

Ms= . Ghazala has been employed at Kiddy Kat for close to 9 years. She has all = the=C2=A0qualifications necessary to be with a group of children 0-6 (respe= cting ratios). While she may not be qualified, she=C2=A0has a certificate d= aycare program and her first aid and police background=C2=A0check are up to= date.=C2=A0

I have access to the cameras and regu= larly=C2=A0view them. As per your=C2=A0request, I reviewed=C2=A0the=C2=A0ba= by room cam and Ben is happily playing (January 19 2024). I will be=C2=A0ha= ppy to show you next week before=C2=A0you pick up Ben. As Ms. Marnie sugges= ted, we spoke with Ms. Ghazala to provide=C2=A0her guidance when receiving = Ben.=C2=A0

This is the=C2=A0first time I am hearin= g a concern against Ms. Ghazala. We understand your concerns and will furth= er investigate by=C2=A0

1. Viewing the video of Ja= nuary 19 2024 together.=C2=A0
2. We have addressed this with Ms. = Ghazala (I explained to her about Ben's personality and how she can hel= p him transition into the classroom at drop off).=C2=A0


If you have any questions or further concerns please= =C2=A0do not hesitate to contact me.

Warm Regards,=

Ms. Mehwaish=C2=A0


<= /div>

On Fri, Jan 19, 2024 at 4:18=E2=80=AFPM Will Attar <willyattar@gmail.com> wro= te:
Hi Marnie,=C2=A0

Thank you for the explanation. To = be honest, I am not assured by your response.=C2=A0
=
It seems like for someone who=E2=80=99s there i= n case of emergencies she=E2=80=99s there quite often. I would say she=E2= =80=99s definitely there on a regular basis and alone with the children, or= at least Ben. If she isn=E2=80=99t a qualified educator, is does she meet = the legal requirements and training that childcare providers are normally o= bligated to follow and renew? This doesn=E2=80=99t help ease my worry about= leaving Ben alone with her at all.=C2=A0

=
I don=E2=80=99t think the issue is that she needs to have= Ben=E2=80=99s temperament or character explained to her. In fact, Ben=E2= =80=99s character and temperament around her are unique and the cause of co= ncern. He=E2=80=99s not like this about anyone else in our lives. He is tru= ly uncomfortable and scared to be left with her. While I=E2=80= =99m sure you don=E2=80=99t mean it this way, it seems like you=E2=80=99re = placing the blame/problem on Ben instead of looking into the concern and as= king =E2=80=9CWhat=E2=80=99s actually going on here? Why does he have this = unique behavior around her?=E2=80=9D I=E2=80=99m sure this is one of the re= asons why the daycare has cameras to begin with.=C2=A0

I hope you understand why I=E2=80= =99m still concerned. I am asking again for some sort of investigation or a= commit to have a qualified educator present anytime she=E2=80=99s there. I= need to know that if we have a concern, you will be addressing it with a m= atching level of concern.=C2=A0

Thanks,

Will A= ttar


<= div dir=3D"ltr" class=3D"gmail_attr">On Fri, Jan 19, 2024 at 11:08=E2=80=AF= AM Marnie Dideles <ad@garderiekiddykat.com> wrote:
= Hi Will and Amelie,

Thank you so much for email and for voicing your concern. It's importan= t
for us to know that parents feel comfortable to bring up any concerns
they have with their child and our center and we appreciate you.

In regards to your concern with Ben and Ms Ghazala, the first thing I
will say is that she is part of our on-call replacement staff and is not with the children on a regular basis. In addition to that, she isn't a =
qualified educator and so comes from a position of a devoted mom and
grandmother. Rest assured that she truly has the children's best
intention at heart.

However we hear your concerns about how she has been trying to receive
him during morning drop off. We will give her more insight on Ben's temperament and character and ensure that she give him a little bit more space in the mornings. We will provide her with additional guidance in
different ways to connect with the children without so much physical
touch.

Again, she is only an on-call replacement staff and so she is only
called in times of emergencies. I hope this provides some clarity and
reassurance. Don't hesitate to reach out should you have any more
concerns.

Best regards,

---
Marnie Dideles; Assistant Director

Garderie Kiddy Kat=C2=A0 ad@garderiekiddykat.com

On 2024-01-19 08:59, Will Attar wrote:
> Hi Mehwaish and Marnie!
>
> I hope everything is well with you this morning. I wanted to raise a > concern that we've been having lately.
>
> Usually, Ben is excited to go to school and loves being and kiddy kat.=
> He's excited to arrive in the morning and see Ms Taz, and at the e= nd
> of the day we have to fight him to leave (you've seen it yourself)= . He
> loves his teachers, the lessons, the toys, and his love of the daycare=
> is why we love it.
>
> The only exception is when it comes to Ms Ghazela. Sorry if that's= now
> how you spell her name.
>
> If she's there, Ben has no interest in being in the building. He > cannot get away fast enough. Normally, Ben is usually very friendly > and welcoming of people as long as they respect his personal
> boundaries and give him space if he wants it. He may start off shy, > but he quickly warms up and gets back to his playful self. Something > about Ms Ghazela makes him incredibly uncomfortable and unhappy.
>
> I've witnessed a few things I know I haven't been happy with i= n terms
> of her behavior. She's a bit overly affectionate, telling the kids=
> repeatedly that she loves them and grabbing their faces to give them a=
> kiss (which I don't think any educator should do to any child, and=
> I've seen her do it since Ben was a baby). She will also keep
> hammering him with questions and overwhelm him when he's focussed = on
> something else. At the end of the day he'll want to show us stuff = or
> tell us stuff, and she'll keep interrupting him and asking him to = say
> her name and give her a hug. In the mornings, she'll make stuff up= and
> try to lure him away from, and then tell us to leave while he's > distracted. We're very much against this (we've told her multi= ple
> times) because this sneaky ditch does nothing to build trust with our<= br> > child.
>
> The disdain that Ben has for her is not normal, and has me very
> concerned. It's been going on for a while, but it's only gotte= n worse.
> I'm at the point where I don't know if I can trust leaving Ben= with
> her in the morning, especially if they're alone. I don't know = what's
> going on and I can't be there to watch.
>
> I'd like you to please investigate. I can't have a situation l= ike this
> where I'm not comfortable with the educator I'm leaving my chi= ld with.
> I need him to know that I value his safety and comfort, and more
> importantly if something is going on, I need to know I raised the
> flags and took action instead of brushing it off. Any lack of trust in=
> this situation means I have to consider other early-education options<= br> > for Ben.
>
> I know there are cameras in the daycare, so if possible maybe check > what's going on when she's there in the morning with him. I ne= ed
> answers or a solution for this, please.
>
> Thanks for everything you've both done for the kids and the daycar= e so
> far. I know there have been a lot of challenges in the past year, but<= br> > I do feel like an upward tick is starting for Kiddy Kat.
>
> Best,
>
> Will Attar


--
FOUNDER & DIRECTOR
GARDERIE KIDDY KAT INC.
7 RUE DU CENTRE COMMERCIAL=
ROXBORO H8Y-2N9<= /div>
514-685-7053

<= img src=3D"https://ci3.googleusercontent.com/mail-sig/AIorK4xTHhbC92azXdGff= 3OQQGb6R11rupA0cyuAQiZ8K5-LmeE_HL6rXZZlX7S-Zzj2Gje9E4GRLjo">
=
--000000000000bb8a28060f5ae1d9--